Anti Social Behaviour Case Review
What is an ASB Case Review?
An ASB Case Review, also known as the Community Trigger, is a process that allows victims of antisocial behaviour to request a review of their case. It brings agencies together to look at what action has been taken to address their concerns and whether more can be done. The case review empowers repeat victims of antisocial behaviour to ask for a review of the actions partner agencies have taken to resolve their concerns.
Who can request a Case Review?
An ASB Case Review can be requested by a direct victim of antisocial behaviour, or by someone acting on their behalf, such as a carer, family member or support worker. Businesses and community groups are also able to make a request.
When you can request a Case Review
To be eligible, you need to have experienced and reported:
- three incidents of ASB in the last six months to the council, police or landlord where no effective action has been taken
- one hate crime or incident where no effective action has been taken
- a person of appropriate seniority within a responsible authority reviews the evidence presented from all parties and believes there is sufficient evidence to initiate a case review regardless of the role of the applicant of the ASB case review.
Each of the incidents need to have been reported within one month of them taking place, by the same person and you must apply for a case review within six months of the latest incident.
How to request an ASB Case Review
Requests can be made online, by email, telephone or in writing. You will be asked to provide details about the antisocial behaviour, when it was reported, and which agencies were involved. Support is available if you need help making a request.
Follow this link to apply: Antisocial Behaviour Case Review Appeal Form – Fill in form
What happens after a request is made
Once your request is received, it will be checked to see whether it meets the threshold for a review. If it does, the case will move to the review stage. If it does not, you will be told why and advised on next steps or other forms of support.
What happens during the Review
Agencies involved will share relevant information about the case, including reports made, actions taken, and any risks identified. This ensures a full picture of the situation and helps identify whether opportunities to act differently were missed.
The review is carried out by a panel made up of representatives from organisations such as the police, local authority, housing providers and other relevant partners. Each agency contributes its perspective and responsibilities in relation to the case.
The panel will consider whether actions were reasonable, timely and proportionate.
Following the review, the panel may make recommendations for further action. These could include additional enforcement, support for the victim, changes to the way agencies work together, or referral to specialist services.
These recommendations will be relayed to the victim.
What to do if you are not satisfied with the outcome of the Case Review
If you are not satisfied with how the ASB Case Review was carried out, you can request a review of the process. In Dyfed‑Powys, this is considered through the Office of the Police and Crime Commissioner (OPCC). The OPCC will not reinvestigate the antisocial behaviour itself, but will consider whether the review process and outcome were reasonable and proportionate, and whether any recommendations should be made.
A victim can request this appeal where one of the following measures is satisfied:
- The decision provided outlining why the case did not meet the threshold for a Review has failed to provide sufficient detail to understand why a review did not take place
- The Review has failed to consider a relevant process, policy or protocol;
- The Review has failed to consider relevant factual information.
The below list details the different possible outcomes of this appeals process:
- Uphold the appeal and refer the case back to the ASB Case Review panel asking them to consider a particular process, policy or protocol not previously considered.
- Uphold the appeal, outlining the relevant factual information that has not been considered by the ASB Case Review panel when reaching their decision;
- Not Uphold the appeal i.e. Determine that the Dyfed Powys ASB Case Review panel has reviewed the case by considering all relevant factual information, policies, process and protocols satisfactory in line with its ASB Case Review Procedure and reached an informed decision.
The appeal process is a desk top review and will not involve hearings or meetings with victim(s). Should the victim wish to invoke the Appeal procedure, this request should be made directly to the OPCC within 28 days of receiving the ASB Case Review outcome. All relevant paperwork together with the grounds for the appeal (i.e. why measures 1, 2 or 3 have not been met) need to be submitted. The Commissioner’s office will undertake the appeal and let the victim(s) know the outcome (either 1, 2 or 3 above) as soon as possible, and in any case within 30 working days.
Please Note: The OPCC decision is final and cannot be appealed
To request an appeal, please use the form linked below:
Information on the ASB Case Review statistics can be found here: ASB Case Review statistics
Support Available During the Process
ASB Help have created a helpful guide to the ASB Case Review process, please see the following link to read the guide: ASB Case Review guide
The Police and Crime Commissioner also commissions a number of support services, if you would like more information please visit the following page:Services and Partnerships