The Quality Assurance Panel has been established to scrutinise the quality of Police contact with the public, in a transparent and independent manner, on behalf of the communities within the Dyfed-Powys area.

The Panel will scrutinise  areas of Police contact with the public, for example, complaint cases, Stop and Search cases and police handling of calls in to the Force’s Communication Centre i.e. 101 and 999 calls. Issues raised by volunteers are considered by the relevant Department leads and updates are provided to me. Improvements are made to business practices and customer service as required.

Further information on the panel can be found in the schemes terms of reference here: Terms of Reference