The Quality Assurance Panel has been established to scrutinise the quality of Police contact with the public, in a transparent and independent manner, on behalf of the communities within the Dyfed-Powys area.

The Panel will scrutinise  areas of Police contact with the public, for example, complaint cases, Stop and Search cases and police handling of calls in to the Force’s Communication Centre i.e. 101 and 999 calls. Issues raised by volunteers are considered by the relevant Department leads and updates are provided to me. Improvements are made to business practices and customer service as required.

Click here for the Scheme Handbook

 Our Volunteer Policy can be found here

We are currently recruiting to the Quality Assurance Panel!To find out more visit here: Vacancies

If you have any questions, or would like some further information then please contact the office, on 01267 226440 or email opcc@dyfed-powys.police.uk